Dispatch delays over the Holiday period
Over the holiday period our warehouse will be operating reduced
hours to ensure that everyone in the team gets a chance to take some time off and recoup. While your orders remain our highest priority, order dispatch timeframes may be extended to 2-3 business days for your order to be packed and dispatched (not including public holidays or weekends on which our warehouse is closed). Due to possible delays with order dispatch times, we will not be offering express freight options during the period 20 December to 6th January 2025. All orders will be shipping via Australia Post standard and tracking information will be added to your order as soon as the order is packed and ready for dispatch.
We will resume regular trading hours and staffing from Monday 6th January.
We are deeply grateful for your patience and understanding as well as your support throughout the year. We understand that Christmas can be an incredibly difficult time for those grieving and want to support you as best we can.